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Tasks:

Consulting and support for all European customers on A123 Systems' full range of high and low voltage products.

Installation and commissioning of products at the customer's site

Telephone and on-site technical support

Failure analysis and troubleshooting according to IATF and VDA standards

Documentation of all detected failures

Supervising and ensuring activities in the analytical laboratory according to 5s

Coordinate field activities

Interface between customer and internal department e.g. engineering for product improvement and warranty monitoring

Participation in internal and external trainings

Knowledge, Skills, and Abilities:

Ability to identify customer needs

Strong communication and presentation skills

Must be a creative thinker who takes full responsibility

Must be a team player who thrives in a start-up culture with minimal or evolving policies and procedures

Must be outwardly enthusiastic and self-motivated

Excellent English language skills, fluency in German a plus

Driving license class B

Willingness to travel within Europe approx. 50%, 50% in Stuttgart laboratory

Spontaneous and flexible

The Key Account Manager (KAM) in the retail battery systems drives business growth by developing and managing key customer accounts. Responsible for identifying opportunities, negotiating contracts, and ensuring customer satisfaction, the KAM plays a crucial role in expanding A123 Systems' presence and revenue within the energy management sector

Core Tasks: 

Identify new opportunities for sales and distribution of assigned products within the battery industry.

Prospect for new business and solicit new customers to expand the customer base. Launch and execute strategies and programs to drive growth, supporting new product launches, and execute commercial negotiations.

Provide recommendations on competitive market trends, conditions, and opportunities to influence product, marketing plans, programs, and customer policies.

Collaborate with the marketing team to develop and communicate sales promotion campaigns tailored to the battery industry.

Lead optimization of distribution models for battery sales channels.  Identify and establish strategic relationships / partnerships within the battery market.

Develop specialized programs to acquire new business and improve existing business, focusing on pricing, inventory planning, billing, product line variation, warranty adjustments, and other commercial considerations.

Maintain frequent and regular contact with customer management, purchasing, engineering, and other relevant stakeholders to promote A123 Systems products and services.

Develop financial analysis to support competitive quotes and capture new business opportunities.

Prepare and negotiate quotations with customers, ensuring a win-win situation while maintaining required margins.

Develop sales forecasts, objectives, and roadmaps to exceed sales goals.

Respond to customer inquiries regarding order status, quality, warranty, service, and other issues by coordinating support from internal departments.

Responsible for identifying the cost-effectiveness of major operational changes in relation to customer satisfaction, sales, and associated margins.

Perform special assignments and analysis as directed by the Sales Director and Global Sales VP.

Acting as first point of contact to the local GM/MD and interface to external partners.

Network and server and workstation administration 

Hardware and software maintenance 

Onboarding tasks for new employees 

User support and consulting 

Active directory administration

Network monitoring and planning

Assists with ordering, receiving, storing, staging and tracking of PC assets 

On-site support of autonomous EDP systems

A123 Systems, LLC is hiring a Sr. Program Manager to join the Novi, MI team.

The Senior Program Manager is responsible for defining and managing the technical, timing and budget of multiple projects while being the primary interface between customer and the internal engineering and management teams for manufacture of lithium batteries. The Senior Program Manager reports to the Director of Program Management.

Primary Responsibilities:

• Manage global production programs and coordinate activities within international teams.
• Own customer communication for all program related topics as main point of contact.
• Manage all internal and/or external customer deliverables.
• Provide leadership to a matrixed, cross-functional team.
• Manage program budget and support piece price targets.
• Document and track compliance to customer’s technical, commercial and regulatory requirements along with developing solutions to address any/all identified gaps.
• Develop and maintain primary project timelines.
• Provide regular project status reports to customer as well as internal senior management.
• Co-lead development, sourcing and management of key suppliers.
• Drive towards rapid identification and resolution of any and all engineering related performance, cost, and timing issues, regardless of where the issue originates (customer, engineering, manufacturing, quality, supply base, etc.
• Provide support to internal sales within an international organization for development of labor, material, production cost, and profit margin.

Fully take charge of new products quality planning and quality developing activities in APQP to smoothly transfer to SOP.

· Responsible for quality planning of new products development phase

· Responsible for quality assurance plan of new program, relocation program, new product and major CI programs and keep continual improvement;

· Involves into design review and process review, DFMA review to ensure quality of product development and process development meet customer expectations and specifications;

· Involves into each physical builds during APQP phases to record all open issues and drive problem solving;

· Responsible for MSA and process capability study, control plan, inspection instruction and visual aids readiness

· Responsible for PPAP documents preparation, audit and submission to customer base on required timeline;

Material requirement planning &control in terms of MPS. Tracking material status and manage material delivery plan. Safety stock setting & inventory control in a reasonable level.

· According to the production plan, summarize the material requirement, combined with the inventory, purchasing cycle and other information, make the raw material procurement plan

· Get the approval for purchasing request, and place order to supplier

· Comparison of the delivery plan and the actual arrival, check the arrival of the situation and changes in the warehouse, to ensure the timely supply of materials, reasonable control inventory.

· Check the inventory every week, regularly check the arrival of the situation, and urge the buyer according to the procurement plan timely delivery.

· Check consumption of production ,timely understanding of the abnormal situation, coordination and adjustment of supplier delivery plans.

· Regularly review E&O material and the material close to quality guarantee period

· assist the planning supervisor, collect all kinds of information related to the material, to ensure the smooth progress of the work